Our website uses cookies so that you can place orders and we can provide a better service. By closing this message and continuing to use our site, you are giving consent to cookies being used.  For more information on our Privacy Policy, click here.

Refunds & Returns

If you purchase something from us, it arrives and you just don't like it - you can return it and we'll cheerfully refund your money providing the item is in its original condition. We will deduct any postage costs before refunding the cost accordingly.

You can cancel or return your order within 14 days without reason. We will refund your money, less any additional shipping charges which you requested, within 20 days. You are required to return the goods and have a responsibility to take care of those goods whilst in your control. Unless the goods are faulty or were sent in error you will bear any costs in returning the goods. You will be responsible for any carriage or legal costs we incur in retrieving the item(s) should you not return them.

If an item arrives damaged or faulty, or we have sent you the wrong item in error, we will of course replace it and refund you the cost of the return postage. You must notify us of any damage or error within 7 days of receipt. If you do not want the item replaced, make sure you mention this in your return e-mail and you will be refunded in full upon return of the item to us.

To return an item - follow these steps and we can make sure you get your refund or credit note as soon as possible.

  1. E-mail: customerservice@areon.org.uk telling us what you want to return. Include your name, order reference number and e-mail address. List the item code and price and the reason for return.
  2. Within 24 hours, a returns number will be e-mailed back to you for use on the return address. This number is valid for 7 days from issue. After that time, a new returns number will need to be requested.
  3. Address the package to: Platon Ltd Barnfield, Church Lane Bishop's Stortford CM22 7NR United Kingdom 4) Make sure you put your name and address on the back of the parcel. Take the item to the post office and get a proof of posting receipt or ask to send the parcel by recorded delivery. Keep your receipt or barcode in a safe place.